ORDERING – A QUICK GUIDE

EVERYONE WHO ORDERS WITH US MUST BE A MEMBER IN ONE OF OUR WHATSAPP GROUPS. THIS IS NECESSARY FOR ORDER CHECKS, DELIVERY UPDATES AND IMPORTANT SCHEME ANNOUNCEMENTS.

Please note: Due to Covid-19, our usual deliveries for Extras are on pause.

HOW TO ORDER

All order links are sent regularly on the WhatApp groups. Links to the organic goods order form can be found under the EXTRAS link. Please be mindful of the deadlines.

Choose a local collection point for where your order will be delivered to. There is no delivery fee.

FOR BIRMINGHAM ONLY: We offer a private direct delivery for £2.00 (within B1-B29 postcodes) and £2.50 for postcodes B30+. You would need to select the ‘PRIVATE…’ option in the Collection Point dropdown menu and then type in your address in the field below. The menu labelled ‘Closed Delivery Points’ are only for specific members. If you will be ordering weekly with us as private deliveries your address can be added here (contact admin).

THE PAYPAL FEE

We are a not-for-profit service, but have an additional PayPal fee of 49p added to each transaction so that we may cover the small running costs that the scheme entails. Without this fee, continuing to run the service long-term will not be possible. Any surplus funds are sent to various charity projects a few times a year.

PAYMENT

After submitting your order, you’ll be taken to a PayPal page where you can either enter your card number to sign into PayPal.

ORDER CHECKS AND ROUTE

Email copies of dairy and grocery orders are always sent. If you don’t receive an email of your dairy order it may be due to the email address being typed incorrectly.

Full addresses of the collection points will be posted on the groups. Please also ask Admin if you need further help.

Dairy orders: a breakdown of the orders are sent to the groups on 1-2 days before delivery for everyone to ensure their order is correct. Any errors must be reported to admin immediately.

The route the delivery van takes is in the order of the point numbers. Any changes to the route are made at the delivery team’s discretion.

DELIVERIES

Deliveries begin late on around midnight and are usually complete by 1pm in Birmingham (Tuesdays), 8am on Sundays, and 8am on Wednesdays. Please bear in mind that traffic, weather, and the number of litres of milk ordered can affect delivery times. We will always try to keep members updated of any delays or substantial route changes.

COLLECTION

We recommend that everyone collects their orders as early as possible on the morning of delivery, particularly from those points who have stipulated collection times. Please liaise with your point if you need extra time to collect or need further instructions about collection. All contact information are held with admin.